Last updated: 2nd October 2025
Dermatec (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, dermatec.co.uk.
1. Information We Collect
We may collect and process the following types of information:
- Personal details: When you submit a request via our callback form, we collect your name, phone number, email address, and any additional information you choose to provide.
- Usage data: Through Google Analytics, we collect information about how visitors use our website. This may include IP addresses, browser type, device type, operating system, pages visited, time spent on the site, and referring websites. This data is collected in an anonymised or pseudonymised form where possible.
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your callback request and provide the information or services you have requested.
- To improve our website, monitor its performance, and better understand how visitors use it.
- To comply with legal obligations.
3. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit a callback request form, you consent to us processing the information you provide.
- Legitimate interests: For website analytics, security, and site improvement.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. Your data may be shared only with:
- Service providers that help us operate our website (such as hosting providers).
- Analytics providers such as Google Analytics.
- Regulatory authorities, if required by law.
5. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Callback request information will be stored only as long as necessary to respond to your enquiry and maintain records of communications.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and to collect analytics data. Cookies are small text files stored on your device that help us improve your browsing experience.
- Essential cookies: Required for the website to function correctly. These cannot be switched off.
- Analytics cookies: We use Google Analytics to understand how visitors use our site, measure traffic, and improve performance. Google Analytics may collect your IP address and usage behaviour.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our site.
7. Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your data.
- Request restriction of processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@dermatec.co.uk
8. Data Security
We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction.
9. International Transfers
Data collected through Google Analytics may be transferred outside the UK. We rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your information where this occurs.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
- Email: info@dermatec.co.uk
- Address: Barn 3, Dunston Business Village, Dunston, ST18 9AB
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
